Contractual Basis

        1. The company’s catalogues, price list, and advertising materials do not constitute part of any contract between the buyer and the company. Price quotations are for informational purposes only and do not constitute an offer to sell.

    Pricing and Validity

        1. All prices quoted are exclusive of VAT unless otherwise stated in writing. Quotations are valid for 30 days from the issue date.

    Notification of Claims

        1. Buyers must notify the company within 48 hours of delivery regarding any claims of shortages, incorrect tiles, or damage to goods in transit. Risk passes to the buyer upon delivery.

    Shading and Quantity

        1. Shading is inherent in ceramic tiles. Buyers must order the correct quantity as the company cannot guarantee against crazing or shade variation.

    Order Quantity Responsibility

        1. Buyers are responsible for ensuring a sufficient quantity of tiles is ordered to cover the required area. It is recommended to add an additional 10% to cover waste and cuts.

    Cancelled Orders

        1. Cancelled orders may incur collection and transport charges. Orders are packed and dispatched promptly, subject to stock availability.

    Orders and Delivery

        1. Orders and delivery promises are conditional upon securing necessary materials and are subject to risks beyond our control.

    Invoicing and Payment

        1. Invoices are dated the month goods are dispatched, with all amounts strictly net. Extension of credit is not allowed.

    Late Payment

        1. Failure to make payment by the due date may result in interest charges at 5% above the Bank of England base rate.

    Non-Compliance with Payment Terms

        1. Failure to comply with payment terms will result in immediate payment, including any applicable interest.

    Tile Inspection

        1. Buyers should check tiles carefully before fixing. No refunds or replacements will be offered once tiles are fixed.

    Suitability for Installation

        1. Goods supplied do not guarantee suitability for a specific installation. The company’s liability is limited to the manufacturer’s guarantee.

    Price Alterations

        1. Prices are subject to alteration without notice.

    Customer Demands

        1. The company cannot entertain any financial demands from customers for late or incorrect delivery.

    Tile Delivery

        1. Tiles are shrink-wrapped on a pallet and delivered to the ground level edge of the property. The driver cannot assist with moving tiles into the property.

    Sample Tiles

        1. Sample tiles are available for purchase to ensure customer satisfaction.

    Returned Tiles

        1. Returned tiles must be in a resaleable condition within 28 days of delivery.

    Privacy Policy

        1. The company is committed to protecting customer privacy and will take necessary actions against unauthorized access to data.

    Dispute Settlement

        1. UK legislation will be followed for dispute settlements with overseas customers.

    Sample Purchase Advisement

        1. Customers are advised to purchase a sample tile prior to placing their order.

    Damaged Tiles

        1. Proof of damage is required for replacements or refunds for broken or damaged tiles.

    Tiler Booking

        1. Customers are advised against booking a tiler before inspecting tiles. The company will not be liable for fees incurred due to delays.

    Price Promise

                       23. The ‘Price Promise Plus’ excludes Natural Stone Products and non-UK sites like Tile Expert. Additionally, price matching is contingent upon the competitor having the item in stock.

     

    Conclusion

        1. These terms and conditions govern the use of our website and any purchases you make. Your statutory rights are not affected.

    Voucher Terms & Conditions

      1. Vouchers are valid during the offer period, cannot be used with other offers, once per household, exclude sale items, and are subject to stock availability. Tile Mountain reserves the right to remove any offer without prior notice.